TCAT - Case Management

Type of Service

Case Management/Supportive Counselling & Services - Addictions Supportive Housing

Program Description

The Toronto Community Addiction Team (TCAT) provides Intensive Case Management for individuals with frequent readmissions to emergency services in the city of Toronto. Case Managers work with service users to achieve their goals from a harm reduction, trauma informed perspective working from an integrated model of care. We assist with system navigation services and offers assessment and referral, advocacy, support within housing, financial trusteeship, and ongoing addiction counselling and support, as well as access to mental health, psychiatry and primary care support. Financial trusteeship is a case management service that includes managing the funds of individual clients at their request. TCAT case management aims to address the broader determinants of health through client involvement and control, strong linkages to primary care, working from a harm reduction approach, and the promotion of empowerment, respect and dignity.

Access Information

Criteria for admission include complex substance use issues, and frequent use of WMS (8+ in last year) or ER (20+ in last year, or 5+ in past 2 months). Intake is mobile - once referral is made by phone, intake can be conducted in WMS, in hospital or in community settings as per client preference. Organizations can make a referral by phone.

User Costs

User Cost No

Referral Contact Information

Phone 416-925-2103 ext. 3000
Fax 416-966-2178

Clients Served

Gender All
Age 16 and up
Catchment LHINs: (Toronto Central); Municipalities: (Toronto)
Wheelchair Access Yes


Policy Allowed
Note No smoking in TCAT offices.




Main Hours

Monday 0900-1900
Tuesday 0900-1900
Wednesday 0900-1900
Thursday 0900-1900
Friday 0900-1900
Saturday 0900-1700