Mental Health First Response

Type of Service

Crisis Intervention

Program Description

Provides services to individuals in Kent County who have a diagnosed mental illness and are in need of support; individuals who are experiencing symptoms of a mental illness; anyone who may be experiencing thoughts of suicide regardless of mental health history; family members of individuals who are experiencing a mental health crisis; or any professionals in the community who require consultation/assistance regarding an individual with a mental health concern or mental health crisis. Services include but are not limited to: Telephone crisis intervention; Stabilization of the crisis situation; Mobile service; Hospitalization diversion; Short stay emergency housing; Hospitalization; Referrals; Suicide prevention; Crisis follow-up.

Access Information

Crisis: accessible to any individual in Kent County experiencing a mental health difficulty or crisis. Outreach: to individuals who do not access formal mental health services.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Toll-Free 866-299-7447

Clients Served

Gender All
Age 0 and up
Catchment Counties: (Chatham-Kent)
Wheelchair Access No
Accessibility AccommodationsFirst floor access or home visit.


Policy Allowed


English Interpretation Services


In House Hours

Monday 0830-1700
Tuesday 0830-1700
Wednesday 0830-1700
Thursday 0830-1700
Friday 0830-1700

Mobile Hours

Monday 0700-2300
Tuesday 0700-2300
Wednesday 0700-2300
Thursday 0700-2300
Friday 0700-2300
Saturday 0700-2300
Sunday 0700-2300

Telephone Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400

Access to toll-free number is available 365 days a year. After hours (2300-0700) the toll free number is answered by staff at Hotel Dieu Grace Hospital.