Regional Warm Line

Type of Service

Peer/Self Help

Program Description

The Regional Warm Line provides and addresses services to the mental health population. The service aims to provide opportunities, through which participants can gain valuable work experience, enhance skills and provide a much needed service in a supportive and flexible environment. The Warm Line is a pre-crisis telephone support service. The goals of the Warm Line are to provide pre-crisis telephone support; to help people in a situation before a crisis results; peers empowering peers; and to provide employment opportunities. Warm Line staff members are consumers of mental health services, and are trained in peer resource; Applied Suicide Intervention Skills (ASIST); Wellness Recovery Action Plan (WRAP); and communication skills through a comprehensive training course. Model of service is peer support and telephone.

Access Information

Clients can call directly to the phone line. The Warm Line service is available to consumers of mental health, their family, friends, and caregivers. Individuals feeling lonely, isolated, anxious, depressed and needing someone to talk to can access the Warm Line.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Toll-Free 866-856-9276

Clients Served

Gender All
Age 16 and up
Catchment LHINs: (North East)
Wheelchair Access No


Policy Allowed


English French


Main Hours

Monday 1800-2400
Tuesday 1800-2400
Wednesday 1800-2400
Thursday 1800-2400
Friday 1800-2400
Saturday 1800-2400
Sunday 1800-2400

Including statutory holidays.