Alternatives: The East York Mental Health Counselling Services Agency

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

Alternatives is an organization dedicated to enabling adults to realize their potential through supportive counselling and case management. We work with people experiencing lengthy and/or significant mental health problems that seriously impact upon or disrupt their quality of life. We provide individual community support and counselling, groups, advocacy, linkages to other services, information and referrals.

Together, an individual and support counsellors address issues related to: significant mental health problems; negotiating the mental health system; emotional, physical, sexual abuse; housing; poverty/social assistance; experiences of discrimination based upon race, gender, sexual orientation, religion etc.; other client-identified issues. Groups are also offered. Alternatives also sponsors the Consumer/Survivor and Family Community Development Project. The project coordinator works with consumer/survivors and family members to support their increased involvement in the community mental health reform process, and to promote and develop innovative mental health supports.

Model of service is strengths based model. Average length of stay is long term.

Access Information

Referrals are coordinated through The Access Point. We can assist individuals with this process.

User Costs

User Cost No

Referral Contact Information

Phone 416-640-1934
Toll-Free 888-640-1934
Fax 416-499-9716

Clients Served

Gender All
Age 16 and up
Catchment Municipalities: (East York)
Wheelchair Access Yes


Policy Allowed
Note No smoking in offices.

Application Referral Forms


Tamil English Cantonese Malayalam


Main Hours

Monday 0800-1700
Tuesday 0800-1700
Wednesday 0800-1700
Thursday 0800-1700
Friday 0800-1700