PARC Outreach Program: Case Management Support and Services

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

PARC’s Case Management services works one-on-one with a person who has serious mental health challenges and/or substance use challenges. The person needing support will have multiple problems in their life and they will want support to make changes towards their goals while living in the community. Our services promote independence and encourage members to build a circle of care that meets their needs. The way we work with people takes all parts of a person`s life into consideration. We work together to set goals, build a plan and take action. Workers provide on-going support as needed by the person: to establish and maintain stability in their life, reaching towards their goals, and to improve the quality of their life. We work from a strengths perspective, helping members build upon their own skills. PARC case managers make referrals, coordinating and navigating health care, criminal justice, housing and social services systems beyond PARC.

Access Information

Referrals to the program are most often made via our daily drop-in program. The vast majority of outreach program clients are PARC members and make regular use of the PARC drop-in. A smaller number of referral/intakes may be negotiated by directly contacting the Outreach Team Coordinator. Priority response for urgent client support is to people living in the Parkdale area.

Access to the program must be supported by the following admission criteria: History, presence and severity of a major mental illness; History, presence or risk of homelessness; History, presence or severity of substance use in combination with a major mental illness; A serious constellation of primary health care issues in combination with a major mental illness.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 416-537-2262 ext. 258
Fax 416-537-4159

Clients Served

Gender All
Age 18 and up
Catchment Municipalities: (Parkdale; Toronto); Parkdale and vicinity west end Toronto
Wheelchair Access Yes


Policy Allowed
Note No smoking in PARC premises.

Application Referral Forms




Main Hours

Monday 0900-1700
Tuesday 0900-1700
Wednesday 0900-1700
Thursday 0900-1700
Friday 0900-1700