Vision, Mission, and Values

ConnexOntario is Ontario’s free, 24/7 confidential service for navigating mental health, addiction, and problem gambling support. Established in Ontario in 1991 as the Drug and Alcohol Registry of Treatment (DART), ConnexOntario has grown into a trusted province-wide navigation service connecting individuals, families, and healthcare professionals with the right programs and services across the province. ConnexOntario receives financial support from the Government of Ontario and Ontario Health. The organization’s work is guided by a clear vision, a practical mission, and a set of values that shape every service and partnership.

Our Vision

At ConnexOntario, we envision an Ontario where everyone has access to the mental health, gambling and addiction support they need, whenever and however they need it. We believe that no one should face these challenges alone. Our goal is to break down barriers and provide a seamless pathway to recovery and well-being.

Our Mission

ConnexOntario is committed to empowering individuals by providing 24/7 access to reliable information about mental health, gambling, and addiction services. We engage with youth, adults, and seniors to connect them with resources that best meet their unique needs. As experts in youth engagement, we co-develop resources to create materials that truly resonate with young people.

By compiling comprehensive system-wide data, we support governments, educators, researchers, and mental health professionals in their efforts to build a healthier Ontario.

Our Services

Through its 24/7 navigation services, ConnexOntario helps people across Ontario find appropriate support for:

Trained specialists can be reached by phone, text, live chat, or email, providing free and confidential assistance in more than 130 languages through interpretation services.

In addition to supporting individuals and families, ConnexOntario assists healthcare professionals who help clients access care. We maintain a comprehensive, regularly updated database of mental health and addiction programs across Ontario and provide data services that support government ministries, researchers, and community organizations.

Our Values

ConnexOntario’s work is guided by seven core values:

Collaboration
Compassion
Equity, Diversity, Inclusion
Excellence
Innovation
Integrity
Responsiveness

Land Acknowledgement

ConnexOntario recognizes that our work, as well as the work of our partner organizations, takes place on traditional Indigenous territories across the province. We acknowledge the more than 40 treaties and other land agreements that cover the territory now called Ontario. We also acknowledge the many First Nations, Metis, and Inuit communities that have cared for this land and continue to strengthen communities across Ontario.

Our services are located on the traditional lands of Anishinabek, Haudenosaunee, Lunaapeewak and Attawandaron peoples, on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with One Spoon Covenant Wampum.

We recognize the historical and ongoing injustices faced by First Nations, Metis, and Inuit peoples in this country we call Canada. We are committed to correcting misconceptions, providing accurate information, and maintaining a safe, non-judgmental space for Indigenous members of the community to access the services they need. Through our work for all Ontarians, we strive to build respectful relationships with the Indigenous communities we serve.

Vision, Mission, and Values​